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FAQs : Application information
Children, teenagers, adults, senior citizens - anyone of any age, who is resident in the UK, can apply for a CitizenCard proof of age and ID. If you are under 16 you will need parental consent. Use our online application [https://www.citizencard.com/a...
No. Every application for a CitizenCard must be made separately for each person. But to save time we recommend that if more than one member of the same family is applying, they should use one referee who can countersign the application form and photos for...
If you apply online the age band for your UK ID card is automatically calculated based on your date of birth. If you require a higher age band CitizenCard this can be selected in the "Age Band" section of online application page. You must select the desir...
If you’ve got a credit, debit, prepaid card or PayPal account the easiest and fastest way to apply for CitizenCard photo ID is online [https://www.citizencard.com/apply-for-a-uk-id-card-online]. Printed forms are also available from many supermarkets, c...
Online applications [https://www.citizencard.com/apply-for-a-uk-id-card-online] must be paid securely by using a credit/debit card or PayPal - all details are on the form. If you wish to pay via credit/debit card, acceptable cards are VISA, VISA Debit, ...
THE APPLICATION PROCESS BEGINS WHEN WE RECEIVE YOUR COMPLETED APPLICATION AT OUR OFFICE AND IS SUBJECT TO VERIFICATION CHECKS. * Standard applications cost £15 and can take up to 21 days * Urgent applications cost £30 and take 1-2 working days * S...
If you wish to query an application please "SUBMIT A QUERY" HERE [HTTPS://SUPPORT.CITIZENCARD.COM/TICKETS/SUBMIT] and select "APPLICATION" or email application@citizencard.com including your full name, date of birth and address details (and reference numb...
If you wish to query an application please "SUBMIT A QUERY" HERE [HTTPS://SUPPORT.CITIZENCARD.COM/TICKETS/SUBMIT] and select "APPLICATION" or email application@citizencard.com including your full name, date of birth and address details (and reference numb...
If we are unable to process an application because of a fault that the applicant has made then we will be unable to refund the cost of the application. Examples include where a referee could not be contacted at their place of work, the referee was not eli...
If you are applying for a CitizenCard photo ID and you have a disability we can help. If your disability prohibits you from completing the application form a carer or guardian can complete and sign the form on your behalf.  If you are the carer or guard...
You can get a CitizenCard from our office in London the same day you apply. To apply for the Same Day ID Service you will need to: * email contact@citizencard to arrange an appointment. (Monday- Friday 10:00 - 15:00) and pay for your application *...
To avoid any unnecessary delays in producing your ID card please ensure you have completed the application form in its entirety, and read and understood each section of the form carefully. PLEASE ENCLOSE: 1. Two colour passport style photos (35 x 45mm...

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