If we are unable to process an application because of a fault that the applicant has made then we will be unable to refund the cost of the application. Examples include where a referee could not be contacted at their place of work, the referee was not eligible to act as such or further information was required.

The cost charged to the applicant covers the processing costs of the application.

If CitizenCard is at fault then a full refund will be given.

All refund requests need to be made in writing.

If you wish to apply for a refund for your application, please Contact Us and select Refund department or contact our card centre by emailing [email protected].

We will respond to refund requests within 2 weeks.