When an application is marked as 'On Hold', processing is temporarily paused to address any issues with the application.

If your application has been placed 'On Hold', our team will get in contact with you via the registered email (email address used to register the account) and text message with guidance on how to resolve the issue. Please ensure you check your junk/spam folder if you are unable to find this email.

If you have applied via paper form, and have not provided an email address, you will be sent a text message and posted a letter with the relevant information.

The steps you'll need to take when your application is placed 'On Hold' will vary depending on the specific issue. We recommend referring to the email or letter sent by our administration department for guidance. If you need additional assistance, please Contact Us.

If additional information is required from your referee, such as contact dates or work-related details, or if they need to respond to a communication from us, you can provide this information by replying to the email we sent you or by contacting our customer service team directly.