If you have applied under the standard process but would like to upgrade to urgent processing, you can contact our team to make an additional payment of £17.00 for urgent processing (£15.00 for replacement applications). Once payment is received, your application will be prioritised accordingly.

To ensure same-day urgent processing, payment must be received before 12pm. If payment is made after 12pm, urgent processing will begin the next working day.

If you wish to upgrade your application from standard to urgent processing, please Contact Us and enter "Processing Upgrade" as the Subject so our team can prioritise your request. As an additional payment is required, please also provide your mobile number so our team can call you.

Delivery Information

• Standard processing: Cards are dispatched via Royal Mail 2nd Class, which typically arrives within 2-3 working days.
• Urgent processing: Cards are dispatched via Royal Mail 1st Class, aimed for delivery on the next working day. Express delivery options are also available.

If you wish to upgrade the delivery method for your card (e.g. from Royal Mail 1st Class to Tracked 24 or Special Delivery by 1pm), please Contact Us and enter "Delivery Upgrade" as the Subject so our team can prioritise your request. As an additional payment is required, please also provide your mobile number so our team can call you.