Photo is too small
You will not be able to upload a photo that has been transferred or emailed from one device to another as images will usually be compressed when digitally transferred. We recommend taking the photo on your smartphone / desktop camera / tablet and completing the application on the same device on which your photo was taken.

Background is not plain
Please ensure you are standing against a plain, lightly coloured and non-patterned background. Take care to ensure the entire backdrop is plain (e.g. if standing against a plain door do not stand directly in front of the door frame). Leave a sufficient amount of space around your head and shoulder area.

Photo is too blurry
When taking your photograph please ensure your camera is held still, at arm's length and that the lens is not dirty, making sure that your camera is in focus before taking the photo. If the camera is not able to focus, or is moving when the photo is taken, the photo is likely to be blurry.

Photo is edited using software
Photos edited using third-party software cannot be accepted. This includes filters from apps such as Snapchat or Facetune, a smartphone’s Portrait mode, airbrushing by professional photographers, and even minor changes such as removing or blurring the background. Many professional photographers include software edits as part of their standard package, even when they have not been requested.

Photo is created or altered using AI
Photos created or altered using AI or other image-generation software cannot be accepted. Your photo must be a genuine photograph of you. This includes fully generated images, AI-generated backgrounds and AI alterations to your face or appearance.