Instant CitizenCard Application
Posted by CitizenCard on 04 August 2016 10:39 AM
You can get a CitizenCard from our office in London, this is an INSTANT application.
For an Instant Application you will need to:
Please read the information below:
The only difference between normal applications made through the post or online, is that an instant application takes around one hour to process (this is subject to verification).
The application process is exactly the same; you MUST still complete the application form complying with all the requirements and a referee must sign the application form, photo and if applicable a copy of ID.
Your referee must be contactable on a work landline number. No mobile numbers will be accepted.
To apply for an Instant application you must submit a query in our Support Centre and select the "Contact" department here to arrange an appointment at our London office. In the subject line of the email please write 'Instant Application.' Please state the date and time you would like your appointment for and advise your full name and contact details. Customer Services will contact you to advise the date and time of your appointment.
You must be on time for your appointment, if you do not arrive 30 minutes after the specified time your appointment will be cancelled and your application will not be processed.
We require 24 hours notice in advance to arrange an appointment and appointments can be made Monday to Friday, between 10:00 and 15:00 (excluding bank holidays). An appointment can be made on the same day subject to availability. There is no facility within the office to wait for your application to be processed, you will therefore need to drop off your completed application form and we will contact you on your mobile to advise when your card is ready to collect.
An instant application costs £40 and can be paid by credit/debit card at the time of booking of your appointment via email or over the phone if you provide contact details.
To apply for an Instant application you should download and print the application form below and you should choose either a Route 1 application process or a Route 2 application process. For information and requirements for a Route 1 and Route 2 applications click here.
When you attend our office with your completed application form we will contact your referee at the time of your appointment. Therefore you must ensure that your referee can be contacted at that time at their registered business address on a non-mobile work landline telephone number. A referee must not work from home, be self employed, retired or related to you. Please ensure that your referee is on our accepted lists of Route 1 referees here or Route 2 referees here and you will need to follow the process completely and consent to the Terms and Conditions here.
If your application form is incomplete or if you or your referee have not provided the correct information or relevant documents your application will not be processed.
If we are unable to contact your referee at the time of your appointment your card can not be issued and the fee paid will still apply. We can not speak to anyone else other than the referee who has completed your application form. The payment is nonrefundable and if your application can not be verified your application will be treated as an URGENT application. This will take 1-2 working days to process (subject to verfication) and once verified your card will be posted by Royal Mail Special Delivery (Next Day Delivery by 1PM) to your nominated address.
If you have an original passport, photographic driving licence or a PASS card you do not need to provide a referee but your original ID must be a true likeness to your current identity. You must bring your original ID along with you to your appointment. If your name has changed and does not match the name on your original ID you will need to bring with you your original marriage certificate or change of name deed.
If you are already a CitizenCard holder you can obtain an Instant Renewal or Replacement card for £35. If your card was issued before March 2009 you will need to apply again for a CitizenCard making a fresh application. To obtain an Instant Renewal/Replacement CitizenCard you will need to follow the same instructions above, the only difference is that you do not need to provide referee details. If your name has changed since your previous card was issued you will need to bring with you to your appointment your original change of name deed or marriage certificate.
Please note if you require a 16-17 or 18+ card and you have not yet reached that age band, a higher age band card will not be issued to you. You will receive a card displaying the age band that applies at the time your card is printed eg if you are 17 turning 18, an 18+ card will not be printed until the day of your birthday. (If your birthday is at the weekend the card will not be printed with the higher age band until the next working day after your birthday).