FAQs:
Same Day ID Service
Posted by CitizenCard on 14 August 2017 12:04 PM

You can get a CitizenCard from our office in London the same day you apply.

To apply for the Same Day ID Service you will need to:

  • email contact@citizencard to arrange an appointment. (Monday- Friday 10:00 - 15:00) and pay for your application
  • print the application form
  • your referee must complete the application form, sign the back of your photograph and if relevant sign a copy of an official document confirming your identity e.g. a birth certificate
  • you must complete the application form and consent to the Terms & Conditions
  • you should bring your completed application form, 2 photographs (one signed by referee) and if relevant signed documents
  • at your appointment we will contact your referee on a work landline number at that time
  • once verified we will call you to advise when you can pick up your card
  • it should take around 1 hour to process (subject to verification)
  • you will need to follow all the requirements and guidelines for a normal application.

Please read the information below:

The only difference between normal applications made through the post or online and Same Day ID Service is that your application will be processed instantly and you should get your card within an hour (subject to our verification checks).

The application process is exactly the same; you MUST still complete the application form complying with all the requirements and a referee must sign the application form, photo and if applicable a copy of an official document confirming your identity.

Your referee must be contactable on a work landline number. No mobile numbers will be accepted.

To apply for the Same Day ID Service (an instant application) you must submit a query in our Support Centre and select the "Contact" department here to arrange an appointment at our London office. In the subject line of the email please write 'Same Day ID appointment'. Please state the date and time you would like your appointment for and advise your full name and contact details. Customer Services will contact you to advise the date and time of your appointment.

You must be on time for your appointment, if you do not arrive 30 minutes after the specified time your appointment will be cancelled and your application will not be processed.

We require 24 hours notice in advance to arrange an appointment and appointments can be made Monday to Friday, between 10:00 and 15:00 (excluding bank holidays). An appointment can be made on the same day subject to availability. There is no facility within the office to wait for your application to be processed, you will therefore need to drop off your completed application form and we will contact you on your mobile to advise when your card is ready to collect.

The Same Day ID Service (an instant application) costs £40 and can be paid by credit/debit card at the time of booking of your appointment via email or over the phone if you provide contact details.

To apply for the Same Day ID Service you have to download and print the application form below and you should choose either a Route 1 application process or a Route 2 application process. For information and requirements for a Route 1 and Route 2 applications click here.

When you attend our office with your completed application form we will contact your referee at the time of your appointment.  Therefore you must ensure that your referee can be contacted at that time at their registered business address on a non-mobile work landline telephone number. A referee must not work from home, be self employed, retired or related to you.  Please ensure that your referee is on our accepted lists of Route 1 referees or Route 2 referees and you will need to follow the process completely and consent to the Terms and Conditions here.

If your application form is incomplete or if you or your referee have not provided the correct information or relevant documents your application will not be processed.

If we are unable to contact your referee at the time of your appointment your card can not be issued and the fee paid will still apply. We can not speak to anyone else other than the referee who has completed your application form.  The payment is non-refundable and if your application can not be verified your application will be treated as an urgent application. This will take 1-2 working days to process (subject to verification) and once verified your card will be posted by Royal Mail Special Delivery (Next Day Delivery by 1PM) to your nominated address.

If you have an original passport, photographic driving licence or a PASS card you do not need to provide a referee but your original ID must be a true likeness to your current identity. You must bring your original photographic ID along with you to your appointment. If your name has changed and does not match the name on your original ID you will need to bring with you your original marriage certificate or change of name deed.

If you are already a CitizenCard holder you can obtain the Same Day Replacement ID (an instant replacement) without use of referee for £35. If your card was issued before March 2009 you will need to apply again for a CitizenCard making a fresh application. If your name has changed since your previous card was issued you will need to bring with you to your appointment your original change of name deed or marriage certificate.

Please note if you require a 16-17 or 18+ card and you have not yet reached that age band, a higher age band card will not be issued to you. You will receive a card displaying the age band that applies at the time your card is printed e.g. if you are 17 turning 18, an 18+ card will not be printed until the day of your birthday (if your birthday is at the weekend the card will not be printed with the higher age band until the next working day after your birthday).



Attachments 
 
 citizencard-application-route-1.pdf (351.67 KB)
 citizencard-application-route-2.pdf (353.03 KB)

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