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FAQs : General information
You can watch helpful videos that tell you all you need to know about applying for and using your CitizenCard on CitizenCard's YouTube channel [https://www.youtube.com/citizencard] (opens in a new window). [https://www.youtube.com/citizencard] Why no...
All your personal details are kept on our secure database. We comply with the privacy and data protection laws of the United Kingdom Government, which are among the world's toughest. We keep your details on our database so that if someone queries your...
Anyone managing age-restricted premises such as a bar, club or shop should promote the 'No ID, No Sale!' message. 'No ID No Sale!' campaign provides retailers with information packs and advertising materials to prevent under-age sales of tobacco, alcoho...
Please "SUBMIT A QUERY" HERE [HTTPS://SUPPORT.CITIZENCARD.COM/TICKETS/SUBMIT] and select the "COMPLAINT" department or you can email complaint@citizencard.com. All emails will receive a response within 48 hours. If you remain dissatisfied with Citizen...
If you are a cardholder, we maintain your personal details on file so that we verify your identity or if you need to contact us to Renew or Replace your CitizenCard ID [https://www.citizencard.com/card-replacement]. We may also, from time to time, conta...
A Standard application costs £15 (takes up to 21 days to process). An Urgent application costs £30 (takes 1-2 working days). You can apply and pay for your UK ID card online [https://www.citizencard.com/apply-for-a-uk-id-card-online]. Same Day ID Se...
CitizenCard's Terms & Conditions [https://www.citizencard.com/terms-and-conditions] set out the contractual obligations between CitizenCard and all its customers, which means everyone who applies for a CitizenCard photo ID. You must consent to these Ter...
If you apply for a CitizenCard and we issue you with an ID card it remains our legal property. You have the right, as the lawful cardholder, to use the card for the purpose of proving your age and identity. You must at all times keep the card safe and m...
All CitizenCards do not expire, however we advise cardholders to renew their membership and replace their ID cards when they are eligible for a higher age band card (because they turned 16 or 18) or their appearance has changed. If you apply online the ...
UK retailers, pubs, clubs and other establishments are advised by the Police, Trading Standards and the Home Office to accept proof of age cards that bear the PASS (Proof of Age Standards Scheme) hologram, including CitizenCard [https://www.citizencard.co...
CitizenCard is a not-for-profit organisation registered in England & Wales as a company limited by guarantee. The scheme's guarantors are organisations that wish to develop a comprehensive and autonomous photo ID and proof-of-age scheme: * ACS * C...
CitizenCard is the UK's leading proof of age and photo ID card. We have issued more than 2.4 million CitizenCards since 1999. Using a CitizenCard is voluntary, but it can make life much easier. Many organisations need to confirm your age or identity a...
Our aim is to give you the best value proof of age and photo ID card available. We don't have an expensive call centre, instead we offer customer care by email. It is best that all conversations are kept to emails so that we both have a record of any co...

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