You can watch helpful videos that tell you all you need to know about
applying for and using your CitizenCard on CitizenCard's YouTube
channel [https://www.youtube.com/citizencard] (opens in a new window).
[CitizenCard YouTube channel] [https://www.youtu...
All your personal details are kept on our secure database.
We comply with the privacy and data protection laws of the United
Kingdom Government, which are among the world's toughest.
We keep your details on our database so that if someone queries your
I...
Anyone managing age-restricted premises such as a bar, club or shop
should promote the 'No ID, No Sale!' message.
'No ID No Sale!' campaign provides retailers with information packs
and advertising materials to prevent under-age sales of tobacco,
alcohol...
To contact us by email
[https://support.citizencard.com/Tickets/Submit] you first need to
select a department that you would like your query directed to.
If you wish to contact CitizenCard, please select CONTACT.
If you have a query about your current C...
If you wish to complain about something, please CONTACT US
[https://support.citizencard.com/Tickets/Submit] and select the
"COMPLAINT" department or you can email
[email protected]
If you wish to apply for a refund for your application, please CO...
If you are a cardholder, we maintain your personal details on file so
that we verify your identity or if you need to contact us to Renew or
Replace your CitizenCard ID
[https://www.citizencard.com/card-replacement].
We may also, from time to time, contac...
A Standard application costs £15 (takes up to 21 days to process).
An Urgent application costs £30 (takes 1-2 working days).
You can apply and pay for your UK ID card online
[https://www.citizencard.com/apply-for-a-uk-id-card-online].
Replacement card ...
We have provided retailers and other organisations with the ability to
verify a CitizenCard as genuine.
Provided the cardholder produces their card and consents to it being
authenticated online, the card can be verified at
verify.citizencard.com [https:/...
CitizenCard's Terms & Conditions
[https://www.citizencard.com/terms-and-conditions] set out the
contractual obligations between CitizenCard and all its customers,
which means everyone who applies for a CitizenCard photo ID.
You must consent to these Term...
If you apply for a CitizenCard and we issue you with an ID card it
remains our legal property. You have the right, as the lawful
cardholder, to use the card for the purpose of proving your age and
identity.
You must at all times keep the card safe and mi...
All CitizenCards issued before 7th January 2021 do not expire, however
we advise cardholders to renew their membership and replace their ID
cards when they are eligible for a higher age band card (because they
turned 16 or 18) or their appearance has chan...
UK retailers, pubs, clubs and other establishments are advised by the
Police and the Home Office to accept proof of age cards that bear
the PASS (Proof of Age Standards Scheme) hologram, including
CitizenCard [https://www.citizencard.com/police-and-sia-on...
CitizenCard is a not-for-profit organisation registered in England &
Wales as a company limited by guarantee.
The scheme's guarantors are organisations that wish to develop a
comprehensive and autonomous photo ID and proof-of-age scheme:
* CAMELOT
*...
CitizenCard is the UK's leading proof of age and photo ID card. We
have issued more than 2.4 million CitizenCards since 1999.
Using a CitizenCard is voluntary, but it can make life much easier.
Many organisations need to confirm your age or identity and...
