To contact us by email please go to our Contact page to send us a message. You must enter your name, email address and the nature of your query in the subject line.

You will also need to select the department you would like your query directed to:

• if you wish to contact CitizenCard, please select Contact
• if you have a query about your current CitizenCard application, and it's process, please select Application
• if you have a complaint, please select Complaint
• if you wish to apply for a refund for your application, please select Refund; all refund requests need to be made in writing or via email to our refund department

For applicants who have already applied, please supply their Date of Birth and Postcode in the relevant fields.

Type in the message text area your query giving as much detail as possible. If needed you can add an attachment to the query and you must click Submit.

To contact us by phone, please call 020 7978 1054.