To contact us by email you first need to select a department that you would like your query directed to.

If you wish to contact CitizenCard, please select Contact.

If you have a query about your current CitizenCard application and it's process, please select Application.

If you have a complaint, please select Complaint.

If you wish to apply for a refund for your application, please select Refund. All refund requests need to be made in writing.

Once you have selected a department you must then enter your query details. 

You must enter your name and email address, you can also choose the priority of your message, this ranges from normal to critical. You should enter the nature of your query in the subject line and type in the main text area your query giving as much detail as possible. If needed you can add an attachment to the query and you must click "Submit".

To contact us by phone, please call 020 7978 1054.