Are my personal details kept private once I give them to you?
Posted by CitizenCard on 26 July 2019 12:00 PM

All your personal details are kept on our secure database.

We comply with the privacy and data protection laws of the United Kingdom Government, which are among the world's toughest.

We keep your details on our database so that if someone queries your ID card we can confirm that you are a legitimate cardholder. If your card is lost or stolen, we can also reference these details to produce a replacement card quickly.

We provide Experian, an information company, with access to CitizenCard data for the purpose of age validation, identity authentication and fraud prevention. If a website or other organisation wishes to ascertain the identity or age of one of its users, Experian can corroborate the information supplied against details held on the CitizenCard database.

We provide Yoti, a digital identity company, and 1Account, an online age verification company, with the ability to confirm electronically the validity of your CitizenCard provided that you have given Yoti or 1Account your consent to do this check.

If you are a CitizenCard cardholder you can request that your data is removed from our database by emailing your name and card number to Alternatively please "Submit a Query" here and select "Contact" Department.




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