Are my personal details kept private once I give them to you?
Posted by CitizenCard on 19 January 2023 12:32 PM

All your personal details are kept on our secure database.

We comply with the privacy and data protection laws of the United Kingdom Government, which are among the world's toughest.

We keep your details on our database so that if someone queries your ID card we can confirm that you are a legitimate cardholder. If your card is lost or stolen, we can also reference these details to produce a replacement card quickly.

We provide Experian, an information company, with access to CitizenCard data for the purpose of age validation, identity authentication and fraud prevention. If a Financial Services Provider or other organisation wishes to ascertain the identity or age of one of its users, Experian can corroborate the information supplied against details held on the CitizenCard database provided the cardholder has consented to this.

We provide Yoti, a digital identity company, and 1Account, an online age verification company, with the ability to confirm electronically the validity of a cardholder provided that the cardholder has given Yoti or 1Account their consent to do this check.

When using the Electronic ID Validation process, you have to agree to your data (photo ID document, liveness check and selfies) being assessed by Yoti Identity Verification for the purpose of document and identity validation. Yoti Identity Verification can submit the ID documents and selfies of suspected fraudsters to law enforcement bodies to help authorities in detection and prevention of fraud.

We provide retailers and other organisations with the ability to confirm that you are a legitimate cardholder at or by using the PoA Card Verify app available on the Google Play Store and the Apple App Store, provided that you have given them your consent either by sharing your card details with them, letting them scan the QR code on your card reverse or take a photo of the front of your card.

When you apply online, we use Google Cloud Vision API together with our own machine learning technology to make sure a photo you upload to support your online application complies with passport quality standards; Google does not use an anonymous photo it receives for any other purpose nor share it with third-parties and the photo is deleted right after the processing is done.

We use Google Cloud Vision API to extract full card details from photos taken by the PoA Card Verify app to verify whether the card is genuine or not; Google does not use a photo of a card it receives for any other purpose nor share it with third-parties and the photo is deleted right after the processing is done.

We share your full name and address with our delivery provider, Royal Mail, who deliver your card to you.

We may disclose your personal information to law enforcement agencies to the extent that we are required to do so by law.

If you are a CitizenCard cardholder you can request that your data is removed from our database by emailing your name and card number to [email protected]. Alternatively please Contact Us using our Support Centre and select "Contact" department.








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