FAQs: General information
How do I complain if I believe CitizenCard has failed me?
Posted by CitizenCard on 22 November 2021 10:08 AM
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If you wish to complain about something, please Contact Us and select the "Complaint" department or you can email [email protected] If you wish to apply for a refund for your application, please Contact Us and select "Refund" department or contact our card centre by emailing [email protected] All emails will receive a response within 48 hours. If you remain dissatisfied with CitizenCard's attempts to resolve your complaint or process your refund request, you can write to: Corporate Affairs Director, CitizenCard, 7 Prescott Place, London SW4 6BS. CitizenCard is legally required to comply with the terms of the trade and consumer protection laws of the United Kingdom. | |
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