If you wish to complain about the service you have received please Contact Us and select the Complaint department. Alternatively, you can email [email protected].

To apply for a refund for your application, please Contact Us and select Refund department or you can email [email protected].

All emails will receive a response within 48 hours.

If you remain dissatisfied with CitizenCard's attempts to resolve your complaint or process your refund request, you can write to:

Corporate Affairs Director, CitizenCard, 7 Prescott Place, London SW4 6BS.

CitizenCard is legally required to comply with the terms of the trade and consumer protection laws of the United Kingdom.