How do I complain if I believe CitizenCard has failed me?
Posted by CitizenCard on 13 March 2019 12:39 PM

Please "Submit a Query" here and select the "Complaint" department or you can email

All emails will receive a response within 48 hours.

If you remain dissatisfied with CitizenCard's attempts to resolve your complaint, you can write to:

Corporate Affairs Director, CitizenCard, 36 Bromells Road, London SW4 0BG.

CitizenCard is legally required to comply with the terms of the trade and consumer protection laws of the United Kingdom.




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