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FAQs
(13)General information
Where can I watch CitizenCard videos?
Are my personal details kept private once I give them to you?
As a retailer or licencee, how do I encourage my customers to use CitizenCard?
How do I complain if I believe CitizenCard has failed me?
How do I opt out of communication from CitizenCard?
How much does a CitizenCard cost?
What are your Terms and Conditions?
What happens if my card is lost, stolen or damaged ?
When does my card expire?
Where is CitizenCard accepted?
Who runs CitizenCard?
Why do I need a CitizenCard?
Why isn’t there a CitizenCard customer support phone number?
(12)Application information
Can anyone apply?
Can I apply for my whole family?
Can I get a card in the next age band e.g. I'm 17 but want an 18+ ID card?
How do I apply for a card?
How do I pay?
How long does the application take?
I have a query about my application, how do I contact you?
I haven't received my card, what do I do?
If my application for a card is not processed, will I be eligible for a refund?
If you have a disability
Same Day ID Service
What exactly do I need to send with my paper application form?
(2)Referee information
How does CitizenCard verify applications?
Who can be a referee?
(1)CitizenCard Support Centre
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  1. Who can be a referee?
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  6. How much does a CitizenCard cost?
  7. How do I apply for a card?

 

 

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