Why isn’t there a CitizenCard customer support phone number?
Posted by CitizenCard on 11 January 2018 04:42 PM

Our aim is to give you the best value proof of age and photo ID card available. We don't have an expensive call centre, instead we offer customer care by email.

It is best that all conversations are kept to emails so that we both have a record of any correspondence - this allows us to reference your application or card membership in more detail and to deal with your queries quickly. 

If you would like to contact us please "Submit a Query" here and select "Contact" or contact our card centre by emailing contact@citizencard.com

If you have a query about your application please "Submit a Query" here and select "Application" or contact our card centre by emailing application@citizencard.com

Please allow 48 hours for a response.


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