For a paper or printed application the process begins when we receive your completed application at our office and is subject to verification checks.

For an online application the process begins once you complete the required steps listed on your online application checklist and is subject to verification checks.

• Standard applications cost £17 and can take up to 21 days
• Urgent applications cost £32 and take 1-2 working days
• Standard Replacement applications cost £12 and take up to 21 days
• Urgent Replacement applications cost £25 and take 1-2 working days
• Same Day ID Service (instant applications) cost £40 and are processed within an hour of your appointment
• Same Day Replacement ID Service (instant replacement applications) cost £35 and are processed within an hour of your appointment.

Those who are applying for a CitizenCard for the first time please be aware that if we are unable to contact your referee at their place of work, it may slow down the application process, so do not use someone at your school, college or university to act as your referee during the academic holidays. You must also complete the application form in full and send all relevant documentation, failing to do this will also cause delays in processing your application.

Please see the full list of who can be your referee here.